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NEW PRODUCT RETURN POLICY

  • If you are not satisfied with your purchase, you have up to thirty (30) days from the date of purchase to return it for a full refund or replacement for all items except firearms, suppressors, ammunition and special orders. 

  • Unused or unopened product returns and refunds must be authorized by Hidden Valley Tactical and are at our discretion, you must have an RMA # (Return Merchandise Authorization Number) before the product is returned. Please contact us first for your RMA #.

  • You will receive 100% refund on the product cost, less shipping and handling. There is no restocking fee if you are not satisfied.

  • If goods are returned as part of a cancelled order or an order placed in error then a 20% restocking fee will be charged.

  • Product and all product packaging and materials must be returned in their original condition to receive any refund.

  • Refunds will be made within 30 days from the date the goods are delivered to our premises.

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  • Hidden Valley Enterprises LLC is not responsible for any damaged shipments. If you have purchased insured shipping and your order is damaged please contact us immediately. 

  • A damage claim will be submitted to the designated shipper. Please allow 30-45 days to process your lost claim with the designated shipper. Shipping damage refunds / exchanges do not include any return shipping, shipping insurance costs or handling / processing fees. 

  • The following information is needed in order to process a claim:

    • Pictures of the damaged box/packaging and the damaged products from all sides

    • A detailed description of the damage(s)

    • The damaged product(s) need to be returned to Hidden Valley Enterprises LLC within 7 business days after it is inspected by the carrier's investigator.

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Return Policy

Damaged Returns

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